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Villagers playmat & promo cards pre-order shipping FAQ

If you pre-ordered the Villagers playmat, promo cards, or replacement cards and have not yet received them, please refer to the following FAQ.

Last updated: 25/05/2020

Has my pre-order shipped?

Yes, all orders have now shipped.

When will the replacement cards, promo cards and playmats be on sale again?

Due to the pandemic, our local mail sorting office is currently overwhelmed. Since our cards & playmats aren’t exactly essential items, we have decided to delay putting them back on sale until the virus situation calms down. When the time is right, they will be on sale in the Sinister Fish shop.

You can sign up for our mailing list to be notified when they go back on sale.

My order is marked as shipped but has not arrived, why is this?

The mail systems in many countries are experiencing delays as a result of the virus, so your parcel is likely just waiting to move to the next stage of shipping. As a result of this we kindly ask that you allow a full 58 working days for delivery before getting in contact with us. If after this time it has still not arrived, we will reevaluate the situation and take appropriate action for you.

Can my shipping address be changed?

All outstanding orders have been submitted for shipping, so no changes can be made. If your parcel cannot be delivered to your specified address, it will be returned to us and can be reshipped once we receive it. 

I never received tracking information for my playmat pre-order.

Playmat pre-orders for Europe and the UK were not sent tracked. Customers outside Europe were sent tracking information via email from “[email protected]”. If you can’t find this email and would like us to send you your tracking info, please contact us.

My question isn’t covered here!

For any other questions, please contact us.